Cancellation, Refund and Exchange Policy

    Cancellation, Refund and Exchange Policy

    Order Cancellation

    • You can cancel your order before it's shipped; please contact us through the communication channels on the website to do so.
    • If you change your mind after your order has been shipped, you can inform us and the shipping company that you will not accept the delivery and return it. Your order will be cancelled.
    • For orders where you choose bank transfer as the payment method, the order will be automatically cancelled if payment is not received within 3 business days.

      Address Change

      You can change your address before your order is shipped. Please contact us through the communication channels on the website to do so. Address changes cannot be made after your order has been shipped.

      Return

      You can return the product you wish to return free of charge within 14 days of the date you received your order.
      Products that are not eligible for return in order for a product return to be accepted. It is sufficient that it is outside the scope.
      If you wish to return the product(s) you received within 14 days, please contact us using one of the options below and create a return request;

      • Phone: 0543 820 17 17
      • Whatsapp: 0543 820 17 17
      • E-Mail: support@maviayyatak.com

        Free Return Policy

        You can return the items you wish to return free of charge if you send them via cargo . The steps you need to follow will be communicated to you during the return registration process.

          Notification that the returned item has reached Mavi Ay Yatak.

          Once we receive your return, you will be notified by phone, WhatsApp or email.

          Refunds

          If the items you return meet the return conditions, refunds will be processed to the payment method you used within 2 business days.

          • Payments made via bank transfer are refunded to your account within 3-4 business days.
          • Credit card refunds typically take 5-7 business days, depending on the payment provider and bank.
          • Mavi Ay Yatak is not responsible for any additional fees, deductions, installment payments, and payment terms applied by payment institutions and/or banks, or for any related expenses and refunds, depending on the payment method used by the BUYER .
          • The refunded amount only covers the product price, which was calculated at the time of purchase and separately stated on the invoice. Shipping Fee No refunds.
          • The product you purchased free shipping If sent via [email address], it will be returned without any deductions.
          • If, upon arrival at Mavi Ay Yatak, the returned product is inspected and determined to be among the items whose returns are not accepted, the buyer will be informed, the product will be repackaged, and the shipping cost will be borne by the buyer. belonging to the buyer It is sent back.

          Change

          You can exchange the product you purchased from Mavi Ay Yatak free of charge within 14 days. You are allowed one return and exchange per order and product. A 30% deduction will be applied to the second exchange. No deduction will be applied to exchanges of products damaged during shipping or with manufacturing defects.

          Return/Exchange Accepted Undone Products

          At Mavi Ay Yatak, we place great importance on customer satisfaction and have adopted a flexible return/exchange policy that is as flexible as possible to benefit our customers. However, we must also specify the products for which we cannot accept returns/exchanges. Since most of our products are for personal use, we have to be meticulous about hygiene; therefore:

          • Used products
          • Washed products
          • Contaminated products
          • Odor, products exposed to liquid contact.
          • Torn, ripped, deformed, etc. products
          • Custom-made products (Products manufactured to order in different sizes, colors, and designs)

          Returns/exchanges are not accepted.

            Products Accepted for Return/Exchange

            You can return or exchange the products listed below free of charge and without any conditions within 14 days;

            • Products that have been tried on for return/exchange within 14 days must not have been used.
            • Products that have been removed from their packaging, inspected, and tested.
            • Products damaged/contaminated during shipping and transportation.
            • Products with manufacturing defects/deformations
            • Incorrectly shipped products

            Returns/exchanges are accepted.

            Cancellation/Return/Exchange Address

            Çanakkale: Cenova Home Furniture Industry and Trade Ltd. Co.

            İsmetpaşa Mahallesi Papatya Sokak No: 4/1 Merkez Çanakkale

            Bursa: Turkuaz Bed Base Seating Groups Construction Contracting Industry and Trade Ltd. Co.

            Yaylacık Neighborhood, 37th Street, No: 27/1, Nilüfer, Bursa

            If the information on this page is not sufficient for you, please contact us via phone/WhatsApp at 0543 820 17 17 or email at support@maviayyatak.com .